N-CAM Meeting

AMA rolled out N-CAM (NSC Competitive Advantage Map) Edition 4 for FY 2010 with a meeting at AMA Conference Room on 12 July. NSSW Team discussed the roles and responsibilities of the Division Heads pertaining to the activity as well as the process for submission of reports and drafting of the action plan.

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The N-CAM program enables the NSC implement and maintain high-quality standards, while strengthening operations and profit growth.

AMA Concludes 2010 NISAC

AMA has recently conducted the Nissan Service Advisor Contest (NISAC) at their Mussafah Service Center on July 8, 2010 with participants from Abu Dhabi and Al Ain outlets.

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The Nissan Service Advisor Contest (NISAC) is an annual skills competition and was created to recognize and reward the level of excellence of Nissan Service Advisors.

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The finalists for NISAC are judged based on the customer-handling skills as well as the ability to tailor their service to each customers' specific needs. Assessment is carried out on the basis of receiving the vehicles at the service centre, telephone handling and the delivery process.

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Mr. Juan Kasilag of Mussafah Service Center emerged as the Grand Winner, taking home 3,000 AED cash prize, a god medal and plaque with him.

Nissan Mussafah Body Shop Completes Retail Visual Identity (RVI) Program

AMA has completed yet another initiative in the Retail Visual Identity (RVI) Signage Program for their Body Shop in Mussafah Industrial Area. At present, all Sales, Service, and Parts outlets of AMA are now 100% RVI-compliant.

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Nissan has launched a Retail Visual Identity Programme with the objective of creating a consistent visual perception and delivery across the world, and establish a visual vocabulary that reflects the company's innovative and forward thinking approach to business.

Nissan Global Sales General Manager Visits AMA

Al Masaood Automobiles was honored by visit of Nissan's Global Sales General Manager, Mr. Ian Morillon last June 22, 2010. He was joined by Mr. Tomoaki Kumagai (Manager GSQ and CS responsible staff), Mr.Yoshio Shimada (Global Sales & Service Quality) from NML, Mr. Gavin Crabbe (Senior Marketing Manager), Suhaib Bangee (Officer- Aftersales Business Operations), Khaled Raslan (Manager Sales & Marketing) from NGF.

The purpose of the visit was to ensure that the Nissan Global Sales Development's objective is in line with the NSC. AMA prepared a presentation highlighting its Sales and NSSW Departments' achievements, current standing and future plans. It was followed by visit to Najda and Mussafah outlet respectively.

Concluding the meeting, the whole team agreed on working together to achieve "Top Level Sales and Service Quality" focusing on the key drivers.

A New Beginning

Starting fresh, AMA NSSW Department has rebooted the blog to redefine its purpose and direction. We would want this blog as a tool for a "healthy discussion" amongst AMA team members pertaining to customer satisfaction. We want everone to be active in contributing to this site. Your point of view, ideas, inputs and comments are very welcome. We want to hear about what happened to bad customer and how the issues were resolved. We are also here to cheer the individuals who will go the extra mile.

Customer Satisfaction is not a destination that we have to reach but it is a journey. The road may be rough at times but in spite of that we hope that everyone enjoy the ride.